ja7 Privacy Policy — Your Information Is Completely Safe

This privacy policy ("Policy") applies to the website ja7.lat operated by ja7 ("we", "our", "platform"). When you use our services, you are considered to have accepted the terms of this policy. We take your privacy seriously and are committed to keeping your personal information secure.

Please read this privacy policy in full before using our platform. If you do not agree with any of the terms in this policy, please refrain from using our services. For any questions, contact us via live chat or email.

1. Information Collection

We may collect the following types of information from you:

1.1 Information You Provide

Information you provide directly includes:

• Name, date of birth, and contact details (email address, mobile number)
• Identity documents and verification documents provided during account registration
• Financial transaction details (via bKash, Nagad, Rocket, or bank transfer)
• Information provided when contacting customer support
• Copies of government-issued ID for identity verification

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifiers
• Browser type and version, operating system
• Your pattern and duration of platform usage
• Information collected through cookies and similar tracking technologies
• Transaction history and information related to gaming activity

2. Purpose of Using Information

ja7 uses your information only for the following legitimate purposes:

• Account Management: For your registration, identity verification, and account security.
• Service Delivery: For managing betting, gaming, and financial transactions.
• Security: To prevent fraud, money laundering, and other illegal activity.
• Customer Support: To resolve your complaints and requests.
• Responsible Gaming: To monitor your gaming behaviour and identify potential issues.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To review and improve the user experience.
• Communications: To send important updates, security notices, and account-related information.

3. Sharing of Information

ja7 does not sell or commercially rent your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

Information is shared on a limited basis with certain trusted third-party service providers for the operation of our platform. These include payment processing organisations, identity verification services, and technology infrastructure providers. These organisations may only use the information for the specified purpose and are bound by strict confidentiality agreements.

3.2 Legal Obligations

We may be required to disclose information to the relevant authorities by court order, government investigation, or other legal requirement. In such circumstances we will provide only the minimum information required by law.

3.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new entity will be committed to maintaining protections consistent with this privacy policy.

4. Cookies and Tracking Technologies

ja7 uses cookies and similar technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Necessary for the basic operation of the platform; these cannot be disabled.
• Functional Cookies: To remember your preferences and settings, such as language selection.
• Analytical Cookies: To collect usage statistics and improve the quality of the service.

You can control some cookies through your browser settings. However, disabling essential cookies may affect many features of the platform.

5. Data Security Measures

We follow industry-standard security practices to keep your information secure:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS technology.
• Secure Data Storage: Sensitive information is stored in encrypted form on secured servers.
• Access Controls: Only authorised staff can access your information, and only on a need-to-know basis.
• Regular Audits: Our security systems are regularly tested and updated.
• Two-Factor Verification: An additional verification layer to prevent unauthorised access to your account.

Although we take every security measure, no method of transmitting or storing information on the internet can be guaranteed to be 100% secure. It is your responsibility to keep your account password confidential and to prevent unauthorised use.

6. Data Retention Period

ja7 retains your personal information only for as long as necessary. Generally:

• Active account data: for as long as the account remains active.
• Closed or inactive account data: for the period required by legal and regulatory obligations.
• Financial transaction records: retained for a specified period after account closure (as required by applicable law).
• Fraud or dispute-related data: until the matter is resolved.

After the specified period, data is securely deleted or anonymised.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You have the right to know what information we hold about you. Upon request via live chat or email, we will provide a copy within the specified timeframe.

7.2 Right to Rectification

If any information we hold about you is incorrect, you may request that it be corrected. This can be done through account settings or by contacting our support team directly.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, information required to fulfil legal obligations may not be possible to delete.

7.4 Right to Object to Processing

You have the right to object to the processing of your information in certain cases, particularly in relation to marketing communications.

7.5 Right to Data Portability

In some cases you may receive your own data in a structured, commonly usable format.

To exercise these rights, contact our support team. We will verify your request and respond in a timely manner.

8. Protection of Minors

ja7 services are for persons aged 21 and over only. We do not knowingly collect personal information from minors. If we find evidence that a minor has registered, that account will be closed immediately and the relevant information will be deleted.

If you believe a minor is using our platform, please inform us immediately.

9. Third-Party Links and Services

Our platform uses third-party services such as bKash, Nagad, and Rocket for payment processing. These services have their own privacy policies, and the respective organisations are responsible for their data collection and use.

Game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe) are independent companies. Their operations are governed by their own privacy policies. We are not responsible for their use of information.

10. International Data Transfers

Our platform's technology infrastructure may use servers located in various countries. Even if your information is transferred outside Bangladesh, we ensure that adequate security measures are maintained and the requirements of applicable law are met.

11. Changes to the Privacy Policy

ja7 reserves the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A clear notice displayed on the website.
• A notification sent to your registered email address.
• A change to the "Last Updated" date at the top of the policy.

Your continued use of the platform after a revised policy is published will be considered acceptance of the new policy.

12. Responsible Gaming and Data Protection

We monitor your gaming behaviour to ensure responsible gaming. The purpose of this monitoring is to identify potentially problematic behaviour and to provide assistance where needed. We do not use this information for advertising or for sale to third parties.

To learn more about responsible gaming, visit our Responsible Gaming page.